What is the minimum order amount?
The minimum order amount is Rs. 1,000 + delivery charges. You can order as many items as you want, as long as the total meets the minimum requirement.

Where is your shop located?
We operate exclusively online from our office in Karachi, near Gulshan-e-Iqbal Town.

Can I visit your office for purchasing?
No, our office does not facilitate customer visits for purchasing or pick-up. All orders are placed online and delivered via courier.

What are the shipping charges within Pakistan?
Shipping charges depend on your location. You can check the details on our Shipping Detail Page.

How long will it take to receive my order?

• For orders within Karachi: 2 to 4 days after dispatch.
• For orders outside Karachi: 5 to 7 working days.
• For remote areas like Balochistan: up to a week.

Can I open the package before paying?
No, the courier will not open the package for inspection. If there are any issues with the products, please contact us immediately, and we will resolve them promptly.

Is return, exchange, or refund possible?
We do not offer refunds. However, exchanges are possible if you receive a damaged or incorrect item due to our error.

What if I receive the wrong product or there is a quality issue?
If you receive the wrong item or a damaged product, contact us within 3 days of receiving your order. We will resolve the issue to your satisfaction.

Can you deliver directly to my customer if I am a reseller?
Yes, we can deliver to the address provided during checkout. If it’s a COD order, we may confirm with the customer before dispatch. No confirmation call is needed for prepaid orders.

Do you deliver internationally?
Yes, we ship worldwide via FedEx and DHL. However, international customers must pay in full before dispatch.

Are the items on the website in stock?
Yes, 99% of the items listed are in stock. If any item goes out of stock, it will be updated on the website within 5 minutes.

Why are your prices so low?
Our prices are low because we maintain minimal margins, ensuring affordable prices for our customers.

Will I receive the product shown on the website?
Yes, the design will be exactly the same as shown on the website, though slight variations in color may occur due to screen differences.

How is the quality of your products?

We strive to offer the best quality at affordable prices. The quality corresponds to the price range, with a Rs. 600 product differing from a Rs. 3,000 product.

Do you provide a warranty?
We do not offer a warranty on costume jewelry. To maintain the product’s longevity, avoid exposure to water, sweat, perfumes, and chemicals.